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BARK AND BRAMBLE LTD
Version 1.0 | Effective 21 September 2026
These Terms and Conditions ("Terms") apply when you use www.barkandbramblepet.com ("Website") and when you purchase products from Bark and Bramble Ltd ("Bark & Bramble", "we", "us" or "our"). They consolidate our principal terms relating to sales, delivery, returns, refunds, cancellations and subscriptions.
Please read these Terms before ordering. By placing an order, you confirm that you accept these Terms. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under UK consumer law.
Bark and Bramble Ltd is a private limited company registered in England and Wales, company number 17300411. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Website: www.barkandbramblepet.com. Email: info@barkandbramblepet.com. Telephone: 07746 660 226.
Our registered office is not our returns address. Returns must be sent in accordance with section 9.
These Terms apply primarily to consumers purchasing directly from our Website for delivery within the United Kingdom. Separate terms may apply to business, wholesale or resale purchases.
We take reasonable care to ensure that Website information, product descriptions, ingredients, nutritional information, images, prices and availability are accurate. However, manufacturers may change packaging, recipes, specifications or presentation, and genuine errors may occasionally occur.
Images are illustrative and colours, size or appearance may vary because of screen settings, natural product variation or manufacturer changes. Natural treats and chews may vary in shape, colour, size and appearance.
If we discover a material error in a product description or price before accepting your order, we may correct it and ask whether you wish to proceed at the correct price or cancel the affected item. We will not knowingly rely on a disclaimer to supply goods materially different from their contractual description.
Products are subject to availability. We may withdraw products or limit quantities. If an item becomes unavailable after an order is placed, we may contact you, cancel the affected item and refund any amount paid for it. We will not substitute a materially different product, particularly where ingredients, allergens or dietary suitability may differ, without appropriate agreement.
Your order is an offer to buy. An acknowledgement that we have received your order does not necessarily mean that we have accepted it. A binding contract is formed when we expressly accept the order, normally by sending an order acceptance or dispatch confirmation, or when we otherwise clearly confirm acceptance.
Before acceptance we may refuse or cancel an order for reasonable grounds including unavailable stock, an obvious pricing or description error, failed payment, suspected fraud, delivery restrictions or an inability to fulfil the order lawfully. If we cancel after taking payment, we will refund the relevant amount.
You must provide accurate contact, billing and delivery information and be authorised to use the selected payment method. Please check your order before submitting it and contact us promptly if you identify an error. We cannot guarantee changes once processing or dispatch has begun.
Prices and applicable delivery charges are shown on the Website or at checkout. The total payable will be shown before you place the order. Prices may change for future orders but will not normally affect an order already accepted, except where required by law or where an obvious error has occurred and the contract has not been validly concluded at that erroneous price.
Payments may be processed by Stripe and, where offered, Klarna or another authorised payment provider. Use of a third-party payment method may also be subject to that provider's terms.
Discount codes, free-delivery offers, subscription discounts and other promotions are subject to any conditions displayed with the offer. Unless stated otherwise, promotions cannot be exchanged for cash and may not be combined. We may refuse or withdraw a promotion where it has expired, eligibility conditions are not met, or there is reasonable evidence of fraud or deliberate misuse. This does not affect an order already validly concluded or your statutory rights.
You should read the current product label, ingredients, allergen information, feeding instructions, storage guidance, warnings and manufacturer instructions before use and before each repeat purchase. A dog's needs may change over time.
Our Dog Food Finder, calculators, educational content, nutrition information and AI-assisted recommendations are intended to assist product selection and provide general information. They are not veterinary diagnosis, treatment or a substitute for professional veterinary advice. If your dog has a medical condition, suspected allergy, intolerance, persistent symptoms or specialist dietary needs, seek advice from an appropriately qualified veterinary professional.
Individual preference, refusal to eat a product, or an allergy or intolerance does not by itself mean that a product is faulty where the product was correctly described, safe and of satisfactory quality. This does not affect your rights where information was materially inaccurate, the product was contaminated, unsafe, faulty or otherwise did not conform to the contract.
Use products only for their intended purpose and follow safety instructions. Inspect collars, leads, harnesses, clips, toys and chews regularly and discontinue use if they become damaged or unsafe. Supervise your pet where appropriate.
We currently deliver within the United Kingdom, subject to any restrictions shown at checkout. We may use DPD, Royal Mail or another suitable delivery provider.
Available delivery methods, charges and any free-delivery threshold will be displayed at checkout. Optional premium delivery must be actively selected. Delivery services and thresholds may change for future orders.
Subject to stock, successful payment, checks and operational capacity, eligible orders placed before 12:00 midday Monday to Thursday are normally aimed for same-Business-Day dispatch. Orders received after the cut-off, at weekends or on public holidays will normally be processed on the next Business Day. Orders placed after Midday Thursday will be dispatched Monday. Dispatch and delivery times are estimates unless expressly stated as guaranteed.
Remote areas may take longer. Large orders may be split into more than one parcel without an additional charge solely because we split the shipment.
Where tracking is available, it may be supplied by the delivery provider. You are responsible for providing a complete and accurate delivery address. Reasonable additional costs caused solely by an incorrect address, failed collection or re-delivery may be charged where legally permitted.
Risk in the goods remains with us until the goods come into your physical possession, or the possession of a person you identified to receive them. If you expressly nominate a safe place or neighbour, risk may pass when delivery is completed in accordance with that instruction, subject to applicable law.
If a parcel appears lost, damaged or incorrect, contact us promptly. We may request reasonable evidence such as photographs, packaging, tracking information, order details or batch numbers. Where goods are lost before risk passes to you, damaged in transit, faulty or incorrectly supplied, we will provide the remedy required by law.
We are not responsible for delay caused by events beyond our reasonable control, but we will take reasonable steps to minimise disruption and will provide any cancellation, refund or other remedy required by law.
Goods must be of satisfactory quality, fit for their normal purpose (and any particular purpose made known to us where the legal requirements are met) and as described.
Where goods do not conform to the contract, the Consumer Rights Act 2015 may provide remedies including the short-term right to reject, usually within 30 days, followed where applicable by repair or replacement and, in appropriate circumstances, a price reduction or final right to reject.
A fault appearing within the first six months may be subject to the statutory presumption applicable under consumer law, unless that presumption is incompatible with the nature of the goods or fault or we establish otherwise. Rights do not automatically end after six months.
Nothing in these Terms replaces or restricts your statutory rights.
For eligible online purchases, consumers generally have the right to cancel without giving a reason within 14 days after the day on which they, or a person nominated by them other than the carrier, receive the goods. Different timing rules may apply to split deliveries and other circumstances prescribed by law.
To cancel, email info@barkandbramblepet.com with a clear statement that you wish to cancel. Please include your name, order number and the products concerned where possible. You do not have to use specific wording or give a reason.
After notifying us of cancellation, eligible goods must normally be returned without undue delay and no later than 14 days after cancellation. You may inspect goods only as reasonably necessary to establish their nature, characteristics and functioning. Where handling beyond that level diminishes their value, we may make a lawful deduction reflecting the actual reduction in value.
Statutory change-of-mind rights are subject to legal exceptions. These may include goods made to your specifications or clearly personalised; goods liable to deteriorate or expire rapidly; and qualifying sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons once unsealed. Dog food, treats, chews and supplements are not automatically excluded merely because they are consumable. Whether an exception applies depends on the particular product and circumstances. Opening a product does not remove rights relating to faults, misdescription, contamination or other non-conformity.
Please contact us before returning goods so that we can provide the correct instructions and, where applicable, a prepaid Royal Mail or Parcelforce return label.
Bark and Bramble
PO Box 791
EASTLEIGH
SO50 0TX
United Kingdom
Do not send returns to our registered office unless we specifically instruct you to do so.
For a change-of-mind return, you are normally responsible for the direct return cost where the law permits and you were informed of that responsibility. If we provide a prepaid label, we may deduct the actual direct cost of that label from your refund. We do not add an administration fee or profit margin to that deduction. The applicable cost will be confirmed when the return is arranged because carrier prices, parcel dimensions and weights vary.
Where goods are faulty, damaged before risk passed to you, incorrectly supplied, not as described or otherwise non-conforming, we will bear necessary return costs where required by law.
Return goods securely and, where reasonably possible, include the original packaging, labels, instructions, accessories and components. Lack of original packaging does not by itself remove a statutory right. If a product is leaking, contaminated, recalled or potentially unsafe to transport, contact us before returning it.
Where a refund is due following a valid statutory cancellation, we will refund the amounts required by law, including the price paid and, where applicable, the cost of the least expensive standard outbound delivery method we offered. We are not required to refund the additional cost of a premium delivery option where you chose it instead of standard delivery.
We may withhold a change-of-mind refund until we have received the goods back or you provide evidence of having sent them back, whichever occurs first, where the law permits.
Refunds will normally be made using the original payment method and within the applicable statutory timeframe. Where Klarna was used, the retailer-side refund will be processed through the relevant payment arrangements and Klarna may adjust instalments or payments under its own customer terms.
These change-of-mind provisions are separate from remedies for faulty or non-conforming goods.
Where a product is offered by subscription, you are entering a recurring purchasing arrangement. The product, quantity, frequency, price, discount, delivery charge and recurring payment obligation will be displayed or made available before you subscribe.
By creating a subscription, you authorise recurring orders and payments using the payment method linked to the subscription until the subscription is cancelled, paused, expires or otherwise ends. There is no minimum number of deliveries unless a specific minimum commitment is clearly disclosed before you subscribe.
Subscription prices, discounts, products and delivery charges are not guaranteed permanently. We may change them for future renewals where permitted by law, subject to any required notice and your right to cancel. We will not retrospectively alter the agreed price of an order already concluded.
You may cancel future renewals and, where functionality permits, pause, skip or change products, quantities, frequency, payment details or delivery address. Changes must normally be completed before the relevant renewal enters processing to affect that order. Cancelling an ongoing subscription does not necessarily cancel an individual renewal that has already been created, charged or entered fulfilment; any statutory cancellation or return rights for that order remain available.
Returning one subscription delivery, refusing a parcel, cancelling a payment card or opting out of marketing does not by itself cancel the ongoing subscription. Use the subscription-management facility where available or contact info@barkandbramblepet.com.
If a recurring payment fails, we may retry it, notify you, delay the order, suspend the subscription or cancel it after reasonable attempts to obtain payment. We will not normally dispatch until payment is authorised.
Subscription products remain subject to availability. We will not automatically charge you for a materially different substitute without appropriate agreement. We may instead delay, skip or cancel the affected renewal, offer an alternative, pause the subscription or refund an amount already collected where appropriate.
We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law. We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Where you purchase as a consumer, we are not responsible for business losses such as loss of profit, revenue, business, contracts, goodwill or commercial opportunity.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products or non-conforming goods where liability cannot lawfully be excluded, breach of mandatory consumer rights, or any other liability that cannot legally be excluded or limited.
We are not responsible for damage caused solely by misuse, accidental damage, inappropriate storage, ordinary wear and tear, failure to follow reasonable product instructions, or pet damage where the product itself was not defective. This does not exclude liability for an underlying defect or inadequate durability under applicable law.
If you create an account, keep your login details secure and tell us promptly if you suspect unauthorised access. You must not use the Website fraudulently or unlawfully, interfere with its operation, attempt to bypass security or payment systems, misuse promotions, or introduce malicious code.
Website text, branding, graphics, photographs, layout and other content owned by or licensed to Bark and Bramble Ltd are protected by intellectual-property law. You may use the Website for personal, non-commercial shopping and information purposes. You must not reproduce, exploit or commercially use our protected content without permission, except where law permits.
Links to third-party websites are provided for convenience. We are not responsible for third-party content or services that we do not control.
We process personal information in accordance with our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy. Those policies form part of the information governing your use of the Website but do not reduce your statutory rights.
If you have a complaint, contact info@barkandbramblepet.com and provide sufficient details for us to investigate. We will seek to resolve complaints fairly and within a reasonable time.
These Terms and contracts made under them are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you retain any mandatory protections available to you there and may bring proceedings in the courts permitted by applicable law.
If any provision is found unlawful or unenforceable, the remaining provisions continue in effect. A delay by us in enforcing a right does not waive that right. We may update these Terms for future use to reflect legal, regulatory, operational or service changes. The version applicable to an order will normally be the version in force when that order is accepted, unless the law requires otherwise.
These Terms should be read with our Privacy Policy, Cookie Policy, Product Safety and Feeding Disclaimer and AI Disclaimer where applicable. If there is a conflict with mandatory consumer law, that law prevails.
BARK AND BRAMBLE LTD
Company Number: 17300411
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: www.barkandbramblepet.com
Email: info@barkandbramblepet.com
Telephone: 07746 660 226
